Who is responsible for your information?
Duiker & Dune is responsible for the personal information collected through its website forms and booking communications. Questions or requests about your information may be sent to duikeranddune@gmail.com.
Information we collect
Depending on your request, we may collect your name, contact details, nationality or residency, travel dates, route, number and category of travellers, travel preferences, baggage information, accessibility or dietary requirements, payment and booking information, and communications with us.
Why we use it
We use this information to respond to enquiries, prepare quotations, identify suitable travel options, take steps requested before a contract, make and manage confirmed bookings, communicate service updates, keep appropriate business and transaction records, prevent misuse, and meet legal or regulatory obligations.
Our lawful basis
Depending on the circumstances, processing may be necessary to take steps at your request before entering into a contract, to perform a contract, to comply with legal obligations, or for legitimate business interests such as responding to customers and administering travel services. Where the law requires consent for a specific use, we will request it separately. The required form acknowledgement confirms that you have received this notice; it does not waive any of your legal rights.
Who may receive the information
Where necessary to respond to your request or provide a confirmed service, we may share the minimum information required with airlines, bus or rail operators, accommodation or activity providers, booking platforms, payment providers, professional advisers, technology and communications providers, or public authorities where legally required. We do not sell personal information to advertisers.
International transfers
Travel services often involve providers in more than one country. Your information may therefore be transferred outside the country where you submitted it when this is necessary to obtain a quotation or complete a booking. We will limit the information shared and use reasonable contractual, organisational or legal safeguards appropriate to the transfer.
How long we keep it
We retain enquiry information only for as long as reasonably necessary to follow up the request and maintain customer-service records. Booking and transaction records may be retained for longer where required for contractual, accounting, tax, insurance, dispute-resolution or other legal purposes. We delete or anonymise information when it is no longer reasonably required.
Your rights
Subject to the law that applies to you, you may request access to your personal information, correction of inaccurate information, deletion, restriction, objection, or data portability. Where processing relies on consent, you may withdraw that consent without affecting earlier lawful processing. You may also complain to the relevant data-protection authority.
Children's information
Information about a child should be provided only by a parent, guardian or another adult authorised to arrange the child's travel. We use it only to respond to the request and, where applicable, complete the booking.
Security
We use reasonable administrative, technical and organisational measures intended to protect personal information. No online system is completely risk-free, so please do not send passport copies, identity documents or payment-card details through the initial website forms. We will request sensitive booking documents through an appropriate channel only when required.
Updates to this notice
We may update this notice when our services, systems or legal obligations change. The effective date above identifies the version that applies.